Refunds and withdrawal

A confirmed bid is not refundable. The service is delivered at the moment of payment: your position changes instantly and publicly.

As a consumer you have a 14-day right of withdrawal. That right is lost when a digital service is fully performed after you expressly requested it and acknowledged the consequence.

That's why checkout has a separate checkbox, distinct from accepting the terms, where you waive that right. Without ticking it you cannot pay.

We store the date, time and a hash of your IP as the record of that waiver.

Underpay and you're credited what arrived. The shortfall is neither chased nor returned.

Overpay and you're credited everything that arrived: all of it counts for you.

A partial payment left hanging is reviewed by a human. Write to us if it happens.

If a payment confirms and a bug here keeps it out of the ranking, we fix it. If that isn't possible, we refund it.